Shipping Policy
Thank you for choosing Floe! We are committed to providing you with a smooth shopping experience, including fast and reliable shipping. Below are the details of our shipping policy:
Shipping Methods and Costs
We offer various shipping options to accommodate your needs:
- Standard Shipping:
- Delivery Time: 5-7 business days
- Cost: Free on orders over $75; $6.99 for orders below.
- Express Shipping:
- Delivery Time: 2-3 business days
- Cost: $15.99.
- Overnight Shipping:
- Delivery Time: 1 business day
- Cost: $29.99.
Order Processing Time
All orders are processed within 1-3 business days. Please note that processing times may increase during holidays or promotional events.
Tracking Your Order
Once your order ships, you will receive a confirmation email with a tracking number. You can track your shipment on our website or directly through the carrier’s site.
Shipping Locations
Floe currently ships to the United States and select international destinations. If you’re outside the U.S. and wish to place an order, please contact our customer service team for details.
Customs Duties and Taxes
For international orders, you may be subject to customs duties and taxes. These fees are the responsibility of the customer and are not included in your order total.
Missing or Damaged Items
If your order is missing or arrives damaged, please contact us within 5 days of receiving your shipment. We will assist you in resolving the issue as quickly as possible.
Order Changes and Cancellations
If you wish to change or cancel your order, please contact us immediately. Once an order is in the processing or shipping stage, we may not be able to make changes.
Customer Support
For any questions regarding our shipping policy or your order, please contact us:
Email: [email protected]
Phone: +1 (800) 456-7890
Thank you for shopping with Floe! We appreciate your business and look forward to serving you again.s and returns.